Frequently Asked Questions
What is ProDebrid?
ProDebrid is a premium link generator/ debrid service / multihost service which allows you to download files stored on popular filehosts at premium speeds without needing to buy a premium account at all those individual filehosts.
What filehosts do you support?
This information can be found here: https://www.prodebrid.com/status
How to Download?
The simplest way to download is:
We suggest you to use Internet Download Manager(IDM) or jDownloader, they have been tested thoroughly with our system. Other download managers will work too.
- Login to your Elite account
- Go to the Download tab.
- Paste all the links you require to download in link generator textbox.
- Click on the Generate button
- Download the generated links one-by-one or use "view links" button to put them all in download manager and download them together.
How much does ProDebrid Elite membership cost?
We have wide range of packages :
There are NO recurring charges to your credit card.
- 30 Days = 4.99
- 180 Days = 22.99
- 300 Days = 49.99
I have just paid for my membership and my account still says it’s “Free” and I can’t download?
It depends on the payment method used. If you have paid via reseller the payments are processed manually and the reseller would send out a voucher for you to claim on our website, mostly the resellers process it within a few hours but do bear with them for any possible delays. As per the payments processed on our website directly your account would be upgraded in a few mins. For any further questions about your payment, get in touch with our support.
My credit card was declined? How do I get access?
If by any chance one of our primary processor is not accepting your credit card, our website will offer you with an alternative processor which should work in most cases. If it doesn’t work you can still access via Bitcoins/Amazon Gift Card, Paysafecard or through a reseller.
How do I redeem a voucher?
You can log into your account and claim your voucher here : https://prodebrid.com/myaccount/vouchers
I wish to pay using PayPal but I don’t see any option?
Due to the recent change of policies at PayPal end we are are bound to stop accepting it as a payment processor on our website. If you still wish to pay via paypal you can visit one of our resellers and pay via them.
Here’s more info on PayPal’s new policy: https://www.paypal.com/us/webapps/mpp/ua/acceptableuse-full
I’m trying to pay using paysafecard but it doesn’t give me an option to enter my PIN?
Please choose your country in the form in order to make the paysafecard option visible. Since US and Europe have different types of cards, we need to know your country in order to send you to the correct processor.
I like your service but it’s too expensive?
Our prices are actually cheaper than a typical filehost account and you get premium benefits from 50 of them. Add to that our top notch service availability and reliable customer support, makes even more worth it.
Can I use my VPN with your service?
Yes we do allow usage of our services over VPN but you should remember that if your IP changes after the downloading has begun, your download will fail since our system doesn’t allow sharing of links among multiple people(IPs).
I am not satisfied with the service, how do I get a refund?
You are eligible for a complete refund if you are not satisfied with our service. You can read everything about it here.
How long does it take to process a refund?
We generally process the refund within a day or two. It takes up to 3-5 days to refund to show up in your card after it has been initiated.
How do I delete my account?
You can request to delete your account using the “Delete my account” option under My account page. Please note that it’s an irreversible process and once your account has been deleted, it’s not possible to bring it back.
How does it work?
User can supply supported link(s) in our link generator via our website/browser plugins/download managers/mobile app. Our system then connects the provided links as a premium user and generates ProDebrid links for them instantly.
Is such kind of a system stable?
We have been in business since 2010 and have been running our service without troubles. There are instances where a host might stop working, we usually fix such issues quickly and try our best to keep all the supported hosts online. You can learn about our refund policy here.
What do you do if a filehost goes down?
If a filehost goes down, we advise our users to report it to us immediately and use an alternative filehost for time being. Our developers will fix the issue and we usually compensate for the inconvenience by extending the elite memberships.
Do you offer any free trials?
No, we don’t offer free trials
How fast are downloading speeds?
We transmit exact same speed the filehost would send you as a premium user. Theoretically maximum speed per file can go as high as 1GB/sec.
Are there any bandwidth limits?
Data transfer limits exist only on few hosts, rest are unlimited. This can be checked in our Service Status page
Do you allow remote uploads?
Unfortunately not, since the premium bandwidth is expensive.
How long do you seed torrents for?
We don’t seed torrents after they’ve been downloaded.
I want to download from a specific filehost but it's not supported by you?
We encourage our users to create a support ticket and submit a request to add the support of that filehost. If the requested filehost seems to be in demand, we will add it to the list of our supported filehosts.
I can not stream video files, it’s returning an error?
We use HTML5 Video player to provide streaming functionality. HTML5 video players unfortunately don’t support all the video encoding formats. Therefore, certain video files won’t work.
Can I share my generated premium links with public?
No, it's not possible since the generated links are limited to the user who generates it.
My password doesn’t work, how do I restore my access?
If your password doesn’t work on the system then you can use the forgot password link in the login box to retrieve your password via your email. If you have lost access to your registered email then you can raise a support ticket, our support staff will help you out with that.
How does your affiliate program work?
You can share your referral link found in Affiliates page My Account with people you know to earn 30% of their purchase amount as a commission. The money can be either withdrawn or used to extend your elite membership. Minimum payout amount is: $15 USD for PayPal/Skrill and $200 USD for a bank wire transfer.
How can I become a Reseller?
Please fill the form present on this page and submit it for a review: https://prodebrid.com/resellers
How can I pay for my membership?
We support Credit/Debit Cards, Paysafecard, Bitcoins, Webmoney and other Russian payment methods
What are "LSE Addons"?
They are plugins for your browser and download manager. They enhance your experience with our service by automating the link generation and downloading process so that you don’t have to manually do that on our website.
Detailed information regarding their setup and usage can be found here.
- Google Chrome
- Mozilla Firefox
What time is the download quota reset?
Our system works on UTC time zone, our system resets at 00:00 UTC. Next reset in 13:54 hours
It’s not working?
If you get "Dead links" / "Error 503" / 0 kb files please take care of following things:
- We do not store anything on our server and the links which are generated act as a mediator between host and the user.
- If a link doesn't work or goes dead in the middle of a download, it is advised to re-generate it. The newly generated link can be used in place of previously paused download and it will start downloading from where it stopped.
- The generated links are IP address locked and they will only work with the IP they were generated with.
- Sometimes the link you generated might get deleted from original host's server after its generation and it won't work since we just act as a "proxy".
If you get "Some of the links are unsupported" for a supported filehost make sure that:
- Link entered contains "http://" or "https://" at the beginning.
- Link might be of a different format. For Example Uploaded.net also has links which start with ul.to; In that case, please report us the error.
If you get "Dead links" error for the link which appears to be live:
- It might be because the file has been deleted from filehost's server but their page hasn't been updated to reflect this change.
- It might be possible you are trying to download entire folder (which contains links to multiple files), in that case our system won't be able to resolve links, so put the file links individually.
- It’s a temporary issue at our end, it’s usually fixed within a few hours.
What are LSE Credits?
LSE Credits are nothing but points which are rewarded to a user for referring a new Elite member to us. They can be withdrawn as money or can be used to extend your Elite membership. 1 LSE Credit is worth $0.1 USD.
I have referred a member but haven’t gotten any credits?
We do not pay for the sales of 7 days’ account, however, we will add the credits to your account every time that user extends his account.
How does quota reset work?
Whenever you press quota reset button it uses 1 quota reset token to reset quotas of all quota limited hosts and global daily download limit.